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Latest News

Consona attains Microsoft Gold Certified Partner Status

SSPA Survey Results Reveal KNOVA® as the Top Choice Among Members Using a Knowledge Management Solution

Consona CRM and AMR Research Host Netcast Presenting Best Practices for Investing in Customer Service in Uncertain Economic Times

Consona CRM’s Onyx® and KNOVA® Solutions Honored with 2008 ISM Top 15 CRM Enterprise Software Award


On Demand Web Seminars

Got Wiki-mania?
The SSPA and KNOVA explore Web 2.0 collaborative options and how to knowledge-enable them

» View the 3-minute Webinar


5 Steps to Supercharge Customer Service with Dynamic KM
Join this free KMWorld magazine Webinar

» Learn More & Register

Customers


About KNOVA

KNOVA provides intelligent customer experience solutions that maximize the value of every interaction throughout the customer lifecycle.

KNOVA's knowledge-powered suite of self-service, contact center, forums and help desk applications automates the most critical part of customer service - actually resolving the case.

» Learn more

What are Analysts Saying?


The SSPAKNOVA Recognized
for Innovation


"KNOVA offers innovative technology and thought leadership that can revolutionize the way companies approach assisted and unassisted customer support."

John Ragsdale
VP of Technology Research, SSPA

» Read the Press Release
KNOVA Knowledge Management - Intelligent Customer Experience solutions. Self-service, contact center, and peer support applications automate the most critical part of customer service - actually resolving the case, not just tracking it.



Customer Experience Applications

Service Resolution Management for:

» Contact Centers
» Web Self-Service
» Peer Support Forums
» Help Desks

Solutions by Industry

» High-Technology
» Telecommunications
» Retail Banking
» Brokerage Services


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